Frequently Asked Questions about the Patient Portal

I have forgotten my username. How can I retrieve it?

Go to www.nextmd.com and click on “don’t remember your user name or password”.  Enter your email address and your user name will be emailed to you.

I have forgotten my password. How can I retrieve it?

Go to www.nextmd.com and click on “don’t remember your user name or password”.  Enter your user name and then you will be able to reset your password.

My username or password is not working. What do I do?

For the fastest resolution, go to www.nextmd.com and click on “don’t remember your user name or password”.  Enter your email address and your user name will be emailed to you.  Please use this user name, including any capitalization, when entering your user name.  If your password isn’t working try to reset your password.  If this fails to work, call our office and we will be able to reset your account.

I have been locked out of my account. How can I unlock it?

Accounts can become locked after three unsuccessful login attempts but will automatically unlock after 20 minutes.  If your account fails to unlock, please call our office and we will be able to unlock your account.

I have a new e-mail address. How can I change it?

Login to www.nextmd.com and click on the “My Account Tab”.  Go to “My Information” and then scroll down to email addresses, where you can make the change.  If you encounter any problems, you can also call our office and a staff member can assist you with the update.

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